Refunds & Returns Policy

At LumazenGlow.com, we strive to offer high-quality products and a satisfying shopping experience. If you’re not completely satisfied with your purchase, please review our return and refund policy.

All orders can be canceled until they are shipped. If you have already paid for your order and need to change or cancel it, please contact us within 12 hours.

1. Return Conditions

To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition as received.
• The product must be in its original packaging, including any accessories or manuals.
• You must provide proof of purchase or the order number.

2. Excluded Products

Returns will not be accepted for products damaged due to misuse or improper handling by the customer.

3. Return Process

Initial Contact:
Send an email to support@lumazenglow.com with the subject “Return Request” and provide the following:

• Your full name
• Order number
• Reason for the return
• Photos of the product (if applicable)

Approval:
Our team will review your request and respond within 2 business days.

Product Shipping:
If the return is approved, we will send you instructions for returning the product. Return shipping costs are the customer’s responsibility.

4. Refunds

• Once we receive and inspect the product, we will notify you if your return is approved.
• If approved, we will process your refund within 5-7 business days.
• Refunds will be issued using the same payment method as the original purchase.

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at support@lumazenglow.com with clear photos of the product and your order number. We will assess the case and offer a replacement or refund at no additional cost.

6. Order Cancellations

• You may request order cancellation before the order is processed.
• Once the order has been shipped, cancellations will no longer be possible, and you will need to proceed with a return.

7. Contact for Returns

For any questions related to returns or refunds, please contact us at support@lumazenglow.com.