At LumazenGlow.com, we strive to offer high-quality products and a satisfying shopping experience. If you’re not completely satisfied with your purchase, please review our return and refund policy.
All orders can be canceled until they are shipped. If you have already paid for your order and need to change or cancel it, please contact us within 12 hours.
To be eligible for a return, the following conditions must be met:
Returns will not be accepted for products damaged due to misuse or improper handling by the customer.
Initial Contact:
Send an email to support@lumazenglow.com with the subject “Return Request” and provide the following:
Approval:
Our team will review your request and respond within 2 business days.
Product Shipping:
If the return is approved, we will send you instructions for returning the product. Return shipping costs are the customer’s responsibility.
If you receive a defective or damaged product, please contact us immediately at support@lumazenglow.com with clear photos of the product and your order number. We will assess the case and offer a replacement or refund at no additional cost.
For any questions related to returns or refunds, please contact us at support@lumazenglow.com.